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We respond within 24 hours. Usually faster.

Questions about features, pricing, your trial, or getting started — we're here. Real answers. No automated ticket queues.

Send us a message

We don't sell your information. We don't add you to marketing lists without asking. We just answer your question.

Prefer a direct conversation?

General enquiries hello@myroute.com.au
Support support@myroute.com.au Under 2 hours (AI) · Under 4 hours (human)
Book a 15-minute call Calendly link coming soon
Based in Brisbane, Queensland, Australia Serving AU · USA · Global

Interested in the Founding Member program?

Email rop@myroute.com.au with subject line: "Founding Member" and your company name, location, and driver count. We'll confirm your slot within 24 hours.

18 slots remaining.

Quick answers

Full access to all features for 14 days. No credit card. Up to 3 drivers. See pricing →
No. Zero. You create an account and you're running. Start free →
Yes. Enterprise plans include a dedicated onboarding call. All plans get our setup guide and email support.

Free support. Always. On every plan.

We built the support promise into our pricing for a specific reason: Transvirtual charges you extra to get help with their own bugs. Track-POD takes days to respond and pushes problems back to you. We decided early that free support wasn't a feature — it was a baseline.

If something breaks, email support@myroute.com.au. Our AI support system reads it, classifies it, and routes it to the right agent. If it resolves in under 2 hours — you get an automatic reply with the fix. If it doesn't — it comes to us directly, and we respond within 2 hours of escalation.

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AI Response

Under 2 hours

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Human Response

Under 4 hours after escalation

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Cost

Free on every plan, always